Helping the trains run on time
Overview
Bostonians hate when the commuter rail is late. When it is cold, minutes seem like hours, and no matter what you do, the clock keeps ticking forward. While commuters only see a metal box that carries them to work and back, there is a vast network of people behind it all, keeping it moving forward in all kinds of weather.
About
There are dozens of trains moving at any given time, and when an incident occurs, whether it is weather related or not, people need to be able to communicate and relay real-time information with a multitude of people across various departments at the same time. Bouncing around on phone calls isn’t efficient, and makes it difficult to communicate visual information to necessary people all at once.
Overview
The desktop command center uses a combination of weather data, train data (GTFS), equipment GPS data, and users location data overlaid on a map to help visualize the status of crew and how the event is being managed. This is all recorded for a visual, variable speed, playback to help Keolis understand and improve their response to the event. Event tasks communication are stored and formatted in a MS Word to help further document the event.
UX Evolution
The Product Suite
Event Manager
The desktop command center uses a combination of weather data, train data (GTFS), equipment GPS data, and users location data overlaid on a map to help visualize the status of crew and how the event is being managed. This is all recorded for a visual, variable speed, playback to help Keolis understand and improve their response to the event. Event tasks communication are stored and formatted in a MS Word to help further document the event.
Communication Manager
Custom communication system then manages the internal and external communication of the anomaly. For internal communications, the system interfaces with a call system and will phone key employees to let them know something might not be right. Internal communications are managed through instant messaging, email list management and automated phone call.
KVL
Companion application which gives real time Keolis Vehicle Location status. List view shows active trains with status. Map view shows all trains, train ID, status and allows you to filter. There is also an intuitive search to pinpoint specific train status.